Telecare VAT Exemption
VAT Exemption is offered by the UK government as a way of providing financial relief to those who may benefit from additional medical services or equipment. Over 90% of our customers pay no VAT on our services.
Certain services are available for VAT Exemption to those who suffer from a disability or long-term medical condition.
If you meet the criteria set out by HMRC then you will pay no VAT on our products or services.
HMRC state that that a product which has been “designed or adapted for a disability” qualifies for VAT exemption.

For potential customers, HMRC have given some criteria which must be met in order for our service to be obtained under VAT Exemption. This states that they must have a long-term illness, a terminal illness or a disability in order to qualify.
The World Health Organisation states that a long-term or chronic illness is one that lasts longer than three months. Examples would include conditions such as diabetes, arthritis, osteoporosis, cancer and heart disease.
A long-term physical or mental impairment that has a negative impact on your day to day life also qualifies for the VAT exempt prices. Examples would include dementia, hypertension, blindness and asthma.
When you place an order with us you will be asked whether or not you qualify for VAT exemption. Once you have completed your order, you simply need to fill in our VAT Relief form with your name and medical conditions.
What Qualifies for VAT Exemption?
There are a number of different chronic conditions, disabilities and illnesses that would qualify you for VAT exemption under the HMRC criteria. Below is a non-exhaustive list of some of the more common conditions.
- Hypertension
- Osteoporosis
- Arthritis
- Asthma
- Cancer
- Chronic Bronchitis
- Blindness
- Diabetes
- Kidney Disease
- Paget's Disease of the Bone
- Stroke
- Glaucoma
- Heart Disease
- Angina
- Parkinson's Disease
- Motor Neurone Disease
- Cystic Fibrosis
- Epilepsy
- Dementia
- Multiple Sclerosis
- Deafness
- Deep Vein Thrombosis
- Emphysema
- Cardiovascular Disease
Further information on VAT exemption can be found on the government website by clicking here
Annie, Sunderland
I felt so much better coming out of hospital to a Telecare button. I'd had my knee replaced and was vulnerable to falls. It made me feel safer.
Dan, Cardiff
We've found that the alarm hasn't just benefited Mum's life but ours as well. We worry less knowing she can let people know if there's a problem.
Robert, Nottingham
The alarm has made a huge difference to Mum’s confidence and it definitely brings me a lot of comfort.
Dr. Spratt, Worcestershire
For patients at high risk of falls, living independently at home can be a real struggle. Telecare alarms help give them that extra confidence by making sure help is always readily available.
Pricing Plans
Telecare Choice offer two simple price plans to ensure that you can get your personal alarm up and running as soon as possible.
Of course, both of our price plans come with free 24-hour delivery so that you can have your new alarm and pendant installed sooner, rather than later.
Once installed the alarm user will be covered by our 24-hour Monitoring Team. Should they need help, day or night, all they need to do is simply push the Telecare pendant and a member of the team will respond within seconds.
The Monitoring Team will then take appropriate action to ensure the user gets help - whether this is contacting a relative or the emergency services. Ensure help can gain access to the property with a Keysafe.
Protecting Elderly People Across the UK
The elderly and disabled often need special measures to manage the risks associated with living alone.
This can lead to people moving into a home or residential care. We believe that this doesn't need to happen. Our Telecare Alarms assist the elderly and help them to remain safe in the comfort of their own home.
A Telecare Alarm service provides elderly people who live alone with somebody to call for help if they suffer a fall, feel unwell or need some reassurance. Simplicity is at the heart of the Telecare Alarm and our 24-hour service allows elderly people across the UK to remain confident in the comfort of their own home.
Remain independent and join the Telecare Choice community today to ensure that help is always available.

WEAR IT YOUR WAY
The Telecare Pendant can be worn around the wrist or around the neck. Alarm users can choose the option which is most comfortable to them.
Read More
EASY TO INSTALL & SET-UP
The Telecare Alarm can be installed within five minutes. Simply plug in the base unit, connect the telephone to the unit and begin a test call.
Read MoreA TELECARE ALARM DESIGNED FOR YOU
The Telecare Alarm contains all of the latest industry technology and has been designed to be as easy and simple to use as possible.
Read More
HOW DOES THE TELECARE SERVICE WORK?
In an emergency, the alarm user simply presses the button on the pendant. This sends an alert to our 24-hour monitoring team.
Read More
Blogs
Tips for Maintaining Body Strength
As you age, it’s natural to lose muscle mass. Fortunately, there are ways to avoid this. Here are our tips for maintaining body strength.
READ MOREInsomnia – Causes, Risks, and Solutions
Sleep is essential for a healthy lifestyle. When people struggle to sleep, it may be insomnia. Discover the causes, risks, and solutions to this problem.
READ MOREWhat is Motor Neurone Disease? – Medical Information
Around 5,000 people in the UK are living with Motor Neurone Disease. However, many people may not know what it is. Find out more about this condition today.
READ MORE